Our complaints handling procedure reflects GECPD’s commitment to valuing complaints. It seeks to resolve client dissatisfaction as close as possible to the point of service delivery. It also seeks to conduct thorough, impartial and fair investigations of client complaints. Then, where appropriate, we can make evidence-based decisions on the facts of the case.

GECPD’s definition of a complaint is:

‘A formal expression of dissatisfaction or discontent by one or more clients about the actions of GECPD and its staff, or about the standard of services provided by GECPD or on its behalf.’