Our complaints handling procedure reflects GECPD’s commitment to valuing complaints. It seeks to resolve client dissatisfaction as close as possible to the point of service delivery. It also seeks to conduct thorough, impartial and fair investigations of client complaints. Then, where appropriate, we can make evidence-based decisions on the facts of the case.

By filling your name , date and sending this form , you confirm that the information provided is factual and a true representation of information regarding your complaint.  / Buuxinta Magacaga , taariikhda iyo soo dirida Foomkaan waad aqabashay in xogta aad nasiisay ay tahay mid dhab ah kuna ssalaysan Run kuna Qotonta Cabashadada

GECPD’s definition of a complaint is:

‘A formal expression of dissatisfaction or discontent by one or more clients about the actions of GECPD and its staff, or about the standard of services provided by GECPD or on its behalf.’